Jenny Sundborg, National Coordinator at the association, knew there had to be a better way.

“We were sending out diplomas to every participant manually,” she explains. “Not only was it time-consuming, but there were always cases where they were returned or lost in transit. And if someone needed a copy later, it was incredibly inefficient to locate and send it.”

When Jenny and her team discovered TrueOriginal, they saw an opportunity to leave the analog process behind and move toward something built for how people actually learn and work today.

“With TrueOriginal, we’re able to issue digital certificates that are always available, easy to verify, and simple to distribute,” she says. “Participants can print them themselves or use them digitally — it gives them real control over their credentials.”

The switch didn’t just streamline delivery. It also opened up new possibilities. The association began issuing digital badges through TrueOriginal, giving participants an easy way to showcase their achievements online. The internal team also gained access to searchable, organized archives — making it far easier to find and resend documents when needed.

For Jenny, the real value lies in the flexibility TrueOriginal gives both administrators and recipients.

“It’s a smooth, reliable system that just works,” she says. “We can focus less on paperwork and more on delivering value.”

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Explore how TrueOriginal can modernize your diploma and certificate management

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👉 Contact TRUE to talk to a specialist in document management.

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